On time deliveries...
We’ve all been there - sat at home waiting for that disappointingly late arrival of an online purchase.
Across all online retailers, on-time delivery success rates vary wildly ranging from 80% all the way down to 40%. This is especially annoying when we have to take the morning off work to await delivery only to have to call the boss up to ask for a bit of extra time as it’s yet to arrive.
Here at delicatezza, we’ve offered delivery slots in 2 hr windows to provide much better certainty on when you need to be at home to receive your order. In the interests of transparency, we will be regularly publishing our delivery success rates so you can judge our success.
So how are we doing so far?
Up to the 17th of December, we have delivered 98% of deliveries on time.
Whilst this is pretty good, we know we must try harder to reach the 100% mark - and we will.