Delivery Information

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

Christmas Delivery Schedule

We will be closed from December 24 to January 2 inclusive. Our first day back will be January 3. Please see below for delivery details based on your delivery location:

London Catchment Area

We will be making deliveries up until the evening of December 23. Please place your orders as normal and select your desired available delivery date and time slot in the shopping basket.

Outside London Catchment Area

All orders placed by 5pm on December 20 will be delivered by our courier by December 23. All orders placed after 5pm on December 20, will be processed when the office reopens on January 3.

Wholesale Customers

There will be no deliveries between December 24 to January 2 inclusive. Existing delivery routes will be suspended during this time period. Normal delivery route schedules will resume from January 3. Please contact the office on 0207 607 5556 if you have any questions.

+++++++++++++++++++++++++++++++++++++++++++++++++++++++++++

What Delivery Costs

London Catchment Area

Delivery costs £4, but is FREE if you spend £60.

Outside London Catchment Area

The delivery fee is to recoup some of the transportation costs we incur in delivering your order to you using our own vans.

Delivery costs £6.95, but is FREE if you spend £60.

The delivery fee is to recoup some of the courier and packaging costs we incur in delivering your order to you. We do not make a profit on these fees (in fact, we make a loss).

Click & Collect

There is no charge for click & collect.

 

What The Minimum Order Value Is

The minimum order value is £30. You will not be allowed to proceed to checkout from the shopping basket page unless your basket total, excluding any delivery fees, is £30.

 

Where We Deliver

We offer three distinct delivery options depending on where you want your items delivered to:

(1) London Catchment Area

(2) Outside London Catchment Area

(3) Click & Collect

London Catchment Area

We deliver to our London catchment area using our own delivery vans. The postcodes covered by this catchment area are shown below:

Outside London Catchment Area

For all postal areas outside of our London catchment, we deliver using a courier service. We offer courier delivery throughout the UK with the exception of the following postal areas:

Scottish Highlands & Islands: AB30-56, G83-84, HS1-9, IV1-28, IV30-37, IV40-56, IV63, KA27-28, KW1-3, KW5-17, PA20-49, PA60-78, PH17-26, PH30-50, ZE1-3

Isles of Scilly: TR21 – TR25

Isle of Man: All postcodes

Northern Ireland: All postcodes

Click & Collect

We offer a click & collect service which allows you to pick up your order from our offices. This option will be available to you in the shopping basket and is of course provided free of charge. Our offices are at 7 Tileyard Road, N7 9AH, London. Below is a link showing our address on a map:

https://goo.gl/maps/Q3m3d

 

When We Deliver

London Catchment Area

Monday to Friday: 15:00-17:00, 17:00-19:00, 19:00-21:00

Saturday: 13:00-15:00, 15:00-17:00, 17:00-19:00

You will be able to select a day and time slot that is most convenient for your delivery when you are in the shopping basket.

Outside London Catchment Area

Your order should be with you within 2-4 business days of you placing an order.

Our courier service delivers Monday to Friday only. When your order has been picked up by our courier service, we will send you an email with a link that allows you to track the delivery progress of your order. The courier will deliver before 5pm on the day of delivery, but unfortunately we cannot guarantee a specific delivery time.

If your order contains food that needs refrigeration, we will never hand it to our courier on a Friday so as not to have your parcel sitting in a warehouse over the weekend.

Click & Collect

Collection days and times are Mon-Fri from 14:00-17:00. The afternoon collection time allows us to prepare your fresh food in the morning.

If you need to collect your items outside this time, just give the office a call on 020 7607 5556 and we will see what we can do.

 

What Products We Deliver

London Catchment Area

All our products are available for delivery.

Outside London Catchment Area

Only a subset of products are available for delivery outside our London catchment area.

Products are clearly tagged as available for nationwide delivery on both the product pages and the collection pages. Products not available for delivery outside our London catchment area will be removed automatically for you from your shopping basket before you are allowed to proceed to checkout.

Click & Collect

All our products are available for collection.