Delivery Information

Home Deliveries

Delivery Destinations

We deliver throughout England, Wales and Scotland with the exception of The Scottish Highlands & Islands, The Isles of Scilly, The Isle of Man, and Northern Ireland.

Delivery Method

We will deliver your order in a box via one of our couriers. The majority of the time your order will be delivered by DPD. In some rare cases we may use a different courier.

DPD will both text and email you when they have picked up your parcel.

You will also receive a one hour delivery window from DPD on the day of delivery.

Via DPD's text and email, or via DPD's app and website, you will be able to track your parcel and choose from a host of delivery options. You can change your delivery date, arrange to leave your parcel somewhere safe at the delivery address, deliver it to your neighbour, drop it off at your local shop, or pick it up from a DPD depot.

Please refer to DPD's website for a full description of available options.

Minimum Order Amount

We do not have a minimum order amount.

Delivery Cost & Choices

On the shopping basket you will be able to choose your desired delivery date along with a variety of delivery service options. The cost of delivery will vary depending on the delivery service selected and the value of the basket (excluding delivery fees):

< £30 £30 - £59.99 £60 - £99.99 £100+
Weekday by 10:30 £10.95 £8.95 £6.45 FREE
Weekday by Noon £9.45 £7.45 £1.95 FREE
Weekday by 18:00 £8.45 £6.45 FREE FREE
Saturday by 18:00 £9.45 £7.45 £1.95 FREE

Restricted Items

Some items in our store can't be delivered by courier either because they are too fragile or too heavy.

While shopping you can identify these products in two ways: (1) on the collection pages they will not be tagged with "Available for Nationwide Delivery" and (2) on the product page we will ask you clearly to "Contact us for Home Delivery Options"

Please contact us if you are interested in any of these products and we will do our best to see if we can make alternative delivery arrangements for you.

Delivery Instructions

You can add specific delivery instructions in the shopping basket in the “Add delivery instructions or gift messages” section. We will pass on your delivery instructions to our courier.

Wholesale Customers

Wholesale Accounts

You need to be logged into an activated wholesale account in order to see our wholesale prices and place orders.

Please fill in and submit our online wholesale form if you would like to apply for an account.

Delivery Method

As a wholesale customer you will not be be provided with a choice of delivery date in the shopping basket. Instead, when you set up a wholesale account with us we will agree with you a delivery schedule that is based on your location. We will be able to reach you on certain days of the week only.

We deliver our wholesale orders using our sister company's delivery vans and we are bound by their delivery routes.

Minimum Order Amount

The minimum order amount for wholesale customers is £100. You will not be allowed to proceed to checkout from the shopping basket if your order value is below this.

Delivery Cost

Wholesale deliveries are offered free of charge.

Restricted Items

There are no restricted items for our wholesale customers.

Delivery Instructions

You can add specific delivery instructions in the shopping basket in the “Add delivery instructions or gift messages” section. We will pass on your delivery instructions to our drivers.

Click & Collect from Delicatezza

Minimum Order Amount

There is no minimum order amount for click & collect.

Collection Cost

Click & collect is offered free of charge.

Collection Location & Service

The service allows you to pick up your order from our offices and this option will be available to you in the shopping basket.

Collection days and times are Tue-Fri from 2pm-5pm. If you need to collect your items outside this time, please contact us and we will see what we can do.

Our offices are at 7 Tileyard Road, N7 9AH, London, opposite 8a. You can reach us by walking through the Carnevale van yard.

Google map of our office

Restricted Items

There are no restricted items for click & collect.

Please see our Terms and Conditions regarding delivery and redelivery.