Privacy Policy

Delicatezza's Privacy Policy



Delicatezza (“We”) are committed to protecting and respecting your privacy, and we take your privacy very seriously. We are strong believers in building excellent trust with our customers. This policy (together with our Terms and Conditions and any other documents referred to in it) sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.

For the purpose of the Data Protection Act 1998 (the Act), the data controller is Delectance Ltd. of 7 Tileyard Road, N7 9AH, London, UK.

Our nominated representative for the purpose of the Act is Walid Ghaleb.

We are registered with the Information Commissioner’s Office (ICO) as a data controller in compliance with the Act.

The following statement explains our policy on the processing of our customers’ data.

1. Introduction

We will hold your details on our internal system. We will ensure our reasonably best efforts and endeavours are used to ensure the security of your details by using up to date industry practices to guard against unauthorised access, use, disclosure or loss.

It is possible to view our site without providing any personal details. It is also possible to order from us without creating a user account by using our guest checkout process. However, you will need to provide us certain details to complete an order from us.

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2. Use of Personal Information

We will only ask for personal information from you where it is necessary for us to provide our service to you.

We may collect and process the following data about you:

We use information held about you in the following ways:

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3. Disclosure of your Information

We may share your personal information with any member of our group at this time or in the future, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.

We may share your information with selected third parties including:

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

We may disclose your personal information to third parties:

We will not knowingly sell or otherwise distribute your personal information to third parties, other than under the scenarios described in this section. That is our promise to you.

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4. Where we Store your Personal Information

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall. For more insight, you may also want to read Shopify’s Privacy Statement.

The data that we collect from you may be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). By submitting your personal data, you agree to this transfer, storing or processing. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

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5. Contacting You

We may occasionally need to contact you to enable us to fulfil your order correctly. For example, if an item you have ordered is unavailable or if your delivery day needs to be changed, we would need to contact you. On such an occasion, we will normally try to reach you by telephone or email.

From time to time, we may also send you a letter, email or other communication, telling you about new products or special offers. We might also ask for your views on our products or services to improve the way we service customers.

We will not send you any non-administrative emails or text messages without your consent. You can choose your preferences in this respect when you register with or order from us. You can update or change your preferences afterwards when you place a subsequent order or by contacting our office. If you do any of these things, we will honour your updated preferences.

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6. Use of Cookies

Our website uses cookies to store information about visits in order to improve your experience and to allow the website to provide content that is more relevant to you.

Cookies are small text files stored on your computer and used by us each time you visit our website. Cookies are used by the vast majority of websites to provide convenience features that save you time.

We use cookies to:

We do not use cookies to:

All web browser allow you to switch cookies off by adjusting browser settings to stop them from accepting cookies. Learn how to do this here.

If you prevent us from using cookies, unfortunately you will not be able to use our website to place an order. This is because we use cookies to to perform critical functions such as adding products to your shopping basket.

By using our website you agree to our use of cookies.

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7. Payments

Security is important to us and we understand that when making payments online you need to have confidence in the website you are transacting through. We have highly secure facilities and processes to put your mind at ease.

We will never have access to any of your card details. At no time will any card details be stored on our website’s servers. At no time will we ask you to save your credit card details with us.

We process all payments through Stripe, an established online payment gateway that is certified to the highest security standards (PCI Level 1 Service Provider). You can confirm their certification in Visa’s Registry of Service Providers.

Delicatezza payment pages use industry standard Secure Sockets Layer (SSL), i.e. our payment pages begin with "https" and not "http". SSL does two main things: (1) encrypt data being transmitted and (2) verify that our browser is talking to the right payment gateway servers to minimise middle-man interception risk.

As part of the checkout process we undertake the following checks to prevent fraudulent use of cards:

  1. CVC check (card verification code) - The CVV is a 3 or 4 digit number on either the front or the back of a card This check verifies that the customer has entered the correct code as shown on the card, a good indicator that they have the card physically present in their hands when making the order. Card companies forbid the storage of CVV codes, so if a credit card is stolen online it would not be useable.
  2. Address Verification System (AVS) - AVS compares the numeric portion of the customer’s billing address and post code to the information on file with the card issuer. This check is also a useful indicator for determining whether the payment is being made by the genuine card holder.
  3. Country of card issue - This check looks at the IP address of the computer from where the order was made and compares the country of the buyer’s billing address to the country the buyer placed the order from. This is used as an additional check and there's no fixed rule on rejection/acceptance since an order could be placed from abroad if, for example, a person is travelling.

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8. Google Analytics

We use Google Analytics to record visitor data. We use this data solely for our own purposes of improving our website. The data is not shared or sold to any third parties. We do not use any data for the purpose of providing advertising or promoting third parties.

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9. Your Account and Password

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

During any online session you will be able to see and amend the details you have provided to us by logging into your account.

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10. Your Rights

We are registered with the Information Commissioner’s Office under the Act and comply with the Act in our dealings with your personal data. The Act protects your personal data by providing, amongst other things, that the data we hold about you should be processed lawfully and fairly. It should be accurate, relevant and not excessive. The information should, where necessary, be kept up to date and not retained for longer than is necessary. It should be kept securely to prevent unauthorised access by other people. You have the right to see what is held about you and correct any inaccuracies.

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

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11. Access to Information

The Act gives you the right to access information held about you. Your right of access can be exercised in accordance with the Act.Any access request may be subject to a fee of £10 to meet our costs in providing you with details of the information we hold about you.

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12. Changes to this Policy

From time to time it may be necessary for us to update this Privacy Policy. We will notify you of any such changes by posting them on our website.

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13. Contact

Questions, comments and requests regarding this privacy policy are welcomed and should be addressed to:

7 Tileyard Road
London, N7 9AH

Alternatively, you may contact us using our Contact Form.

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Last updated: November 2013